Most workplace documents quietly test working memory. We hide decisions inside dense paragraphs, bury actions in polite sign-offs, and use formatting that fights the eye. Neuro-inclusive documentation treats text as assistive technology: it reduces cognitive load, makes intent obvious, and lets people act without decoding. The problem isn’t literacy — it’s load Cognitive load theory is blunt: when extraneous load is high (formatting noise, unclear structure), germane load (th